Terms of Service – Flonell

Eligibility

By using our website or placing an order, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

If you are not legally permitted to make a purchase independently, you should use the website only with the involvement and authorization of a parent, guardian, or other person where legally required.

Permitted Website Use

You agree to use the Flonell website for lawful purposes and in a manner that does not interfere with its operation, security, or other users' rights.

You must not:

• Use the website for unlawful, fraudulent, or misleading activities.
• Provide false or misleading information when placing an order.
• Attempt to gain unauthorized access to website accounts, systems, or services.
• Introduce malicious software or interfere with website security.
• Use automated methods to misuse the website or collect information without authorization.
• Interfere with the normal operation or availability of the website.
• Use website content in a way that infringes applicable intellectual property rights.
• Violate applicable laws or these Terms of Service.

If we identify activity that appears to violate these requirements, we may take reasonable and lawful steps to protect the website, customers, and our business.

Product Information

We aim to present product descriptions, images, prices, available options, and other product information as clearly and accurately as possible.

Each product listing may contain information about its features, available sizes, colours, specifications, and other relevant details. These details can vary between individual products.

Please review the specific product page carefully before placing an order.

Product Images and Appearance

Product images are provided to help customers understand the appearance of an item. Actual colours or visual details may appear slightly different depending on your device, screen settings, lighting, or display characteristics.

Images should be considered together with the written product description and other details provided on the relevant product page.

Product Availability

Product availability, sizes, colours, and other options may change over time. We do not guarantee that every listed product or option will remain available at all times.

If a product becomes unavailable or a material listing issue is identified after an order is submitted, we will review the circumstances and communicate the appropriate next steps.

Product Selection

You are responsible for reviewing the available product information and selecting the product and options you intend to purchase.

If you need clarification about a product before ordering, please contact support@flonell.shop.

Currency

Flonell's store prices and listed shipping charges are stated in Australian Dollars (AUD).

Product Prices

Prices and product information may change from time to time. Changes generally apply prospectively and do not automatically change the price of an order already accepted, except where a correction or other action is required by applicable law or agreed with the customer.

Shipping Charges

Shipping charges depend on the shipping method selected and the information available at checkout.

Our currently listed shipping options are:

• Standard Shipping: AUD $5.
• Express Shipping: AUD $10.

Shipping is currently available within Australia only. Please review the Shipping Policy and final checkout total before submitting your order.

Taxes and Final Order Total

Any taxes applicable to your transaction should be reflected in the checkout calculation as required by applicable rules and the store's configuration.

Before completing your purchase, review the product prices, shipping charges, applicable taxes, and final order total displayed at checkout.

Pricing or Listing Errors

If a material pricing or product listing error affects an order, we will review the circumstances and communicate the available options as appropriate and in accordance with applicable law.

We will not rely on a pricing or listing error to disregard rights that customers have under applicable consumer protection laws.

Placing an Order

When you submit an order, you request to purchase the selected products under the terms displayed at checkout.

Before completing the purchase, please verify:

• Your selected products and quantities.
• Available sizes, colours, or other product options.
• Your billing and delivery information.
• Your selected shipping method.
• The applicable shipping charges.
• Your payment details and final order total.

You are responsible for providing accurate and complete information when placing an order.

Order Confirmation

After your order has been successfully placed, an order confirmation email will be sent to the email address provided at checkout.

The confirmation acknowledges receipt of your order. It does not remove the need for applicable payment authorization, availability checks, or fulfilment procedures.

If you do not receive the confirmation email, please check your inbox and spam or junk folder. If you remain uncertain whether your order was completed, contact support@flonell.shop before placing another order to help avoid an unintended duplicate purchase.

Order Fulfilment Issues

If an order cannot be fulfilled or a material issue arises, we will review the circumstances and communicate the appropriate next steps.

Any cancellation, refund, or other resolution will be handled in accordance with the applicable policies and consumer protection laws.

Accepted Payment Methods

Flonell lists the following accepted payment cards:

• Visa
• Mastercard
• American Express
• Discover

The payment methods available for a particular transaction are those displayed at checkout.

Payment Timing

Payment is required when placing an order unless another arrangement is explicitly offered at checkout.

Payments are processed through the applicable payment service. Authorization may be subject to verification by the payment provider or card issuer.

Failed or Declined Payments

A transaction may be declined or delayed because of incorrect information, insufficient funds or credit, security checks, issuer restrictions, technical issues, or other circumstances.

If a payment fails, review the information entered and follow any legitimate instructions provided by your payment provider. You may need to contact your bank or card issuer for further assistance.

Payment Security

Please enter payment information only through the legitimate checkout interface. Do not send full payment card numbers, card security codes, or passwords through our customer support email, contact form, or social media.

For more information, please review our Payment Policy.

Current Shipping Coverage

Flonell currently ships within Australia only. We do not currently offer shipping to other countries.

We may consider expanding our shipping coverage in the future. However, no additional destinations or expansion dates have been confirmed. Any future changes will be reflected in the relevant information published on our website.

Shipping Methods and Charges

Our currently listed shipping options are:

These timeframes are estimates and are not guaranteed delivery dates.

Order Processing and Cut-Off Time

Our order cut-off time is 5:00 PM (GMT+10).

Orders placed after this time may begin processing on the next business day. Processing times may also be affected by weekends, public holidays, order volume, and other operational circumstances.

Shipping Carriers

Our listed shipping carriers are DHL and FedEx. The carrier used for an individual shipment may depend on the available service and destination.

Delivery Delays

Weather conditions, public holidays, courier disruptions, high order volumes, incorrect addresses, and other operational events may affect delivery.

If your order is delayed, contact support@flonell.shop and provide your order number so we can review the information available.

For complete details, please review our Shipping Policy.

Accurate Delivery Address

You are responsible for providing a complete and accurate delivery address at checkout.

Please check the recipient name, street address, suburb or locality, city or town, state or territory, postcode, and any other relevant delivery details before submitting your order.

Address Corrections

If you discover an address error after placing an order, contact support@flonell.shop as soon as possible.

We cannot guarantee that an address change will be possible after processing has started or the parcel has been dispatched.

Delivery Issues

If your order is delayed, appears lost, arrives damaged, or is marked as delivered but has not been received, contact us with your order number and a description of the issue.

We will review the available information and explain the appropriate next steps.

The outcome of a delivery enquiry may depend on the circumstances, available carrier information, and applicable law.

Requesting a Cancellation

If you need to cancel an order, contact support@flonell.shop as soon as possible and include your order number.

Cancellation requests should be submitted within 24 hours of placing the order under our standard cancellation request process.

Orders Already Being Processed

A request made within 24 hours does not guarantee cancellation. If processing has started, the available options may depend on the status of the order and whether it can still be stopped.

Orders Already Dispatched

If an order has already been dispatched, cancellation through the pre-dispatch process may no longer be possible. You may need to follow the applicable return procedure after delivery, subject to our Returns & Refunds Policy and any rights available under applicable law.

Cancellation Confirmation

Submitting a cancellation request does not mean that the order has been cancelled. Please wait for confirmation of the outcome rather than assuming the request has been approved.

Nothing in this section excludes or restricts a cancellation, refund, or other right that cannot lawfully be excluded or restricted.

Return Window

Flonell's standard return window is 30 days from the date of delivery, subject to the eligibility requirements in our Returns & Refunds Policy.

Return Eligibility

Standard change-of-mind returns are subject to the applicable condition requirements and return instructions.

If an item is faulty, defective, incorrectly supplied, or otherwise covered by a consumer guarantee, the relevant legal rights will apply.

Return Shipping

For standard change-of-mind returns, customers are generally responsible for return shipping costs.

Where a return results from an error by Flonell, or where applicable law requires us to cover return costs, we will review the circumstances and handle the matter accordingly.

Refund Processing

Approved refunds are initiated through the applicable payment gateway, generally to the original payment method where supported.

Our standard refund processing timeframe is within 14 days after an eligible returned item has been received, inspected, and approved. The payment provider or financial institution may require additional time for the funds to appear in your account.

Restocking Fees and Exchanges

Flonell charges no restocking fee. Direct exchanges are not available under our standard policy. Customers who want a different item may request an eligible return and place a separate order.

These standard procedures do not remove rights or remedies available under applicable consumer protection laws.

For full details, please review our Returns & Refunds Policy.

Australian Consumer Law

Products sold to Australian consumers may be covered by consumer guarantees under Australian Consumer Law. These rights may apply independently of Flonell's standard return window or voluntary return procedures.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms of Service is intended to exclude, restrict, or modify rights or remedies that cannot lawfully be excluded, restricted, or modified.

Website Content

The content presented on our website, including text, graphics, product presentation, logos, and other materials, may be protected by intellectual property laws.

Permitted Use

You may access and use the website for personal, lawful shopping purposes.

Unless permitted by law or with appropriate authorization, you must not reproduce, distribute, modify, publish, or commercially exploit website content in a way that infringes applicable intellectual property rights.

Ownership

These Terms of Service do not transfer ownership of Flonell's intellectual property or any third party's intellectual property to you.

If you believe that material on our website infringes your rights, please contact support@flonell.shop and provide sufficient information for us to understand your concern.

Website Access

We aim to keep our website accessible and useful. However, access may occasionally be interrupted by maintenance, technical problems, service-provider issues, or other circumstances.

We do not guarantee uninterrupted access to every website feature at all times.

Information Accuracy

We aim to present product information, prices, availability, and other website details as clearly and accurately as possible.

If we identify a material error in product information, pricing, availability, or another part of the website, we may review and correct the information as appropriate and in accordance with applicable law.

Technical Issues

If you encounter a website problem that affects your ability to browse, place an order, or complete checkout, please contact support@flonell.shop and explain the issue.

Any response or corrective action will depend on the circumstances and the nature of the technical problem.